Cadence
Frequently
Asked
Questions

First, our hiking trips

1. What is your cancellation policy?

We’re thrilled to have you book our services! We just wanted to let you know that payments will be used to secure your booking after the confirmation deadline. If something comes up and you need to cancel, show up late, or can’t make it, we unfortunately won’t be able to offer a refund.

Also, please keep in mind that transferring fees will be deducted at any time in of refunds.

However, we understand that unexpected circumstance can happen and we’re happy to refund payments in cases similar to postponements due to weather conditions, lack of participants, or cancelations made by Cadence Seekers.

2. Does Cadence Seekers have a waiting list for fully booked trips?

Yes, When you go to checkout, don’t worry if the booking is out of stock. You can still backorder book your trip and we’ll automatically add you to the waiting list, and will be informed if you are in or not.

If you’re still unable to join, you’ll have the option to be reimbursed (transaction fees applying) or keep it in your cart for future trips. We’re here to help, so let us know if you have any other questions or concerns.

3. When do I need to pay and what are the confirmation deadline and early-bird discount?

Payments are available as soon as an event is announced. Usually, the payment deadline is 48 hours before the event time and the early-bird discount (if available) is 15 days before the event date.

4. How can I join?

By using our new payment system, you can keep an eye on our hiking events page. You can choose between dates, locations, and types of trips. You will find an updated calendar for our day trips, overnight trips, and two-night trips.

5. Are your trips suitable for children, individuals with disabilities, or the elderly?

Our trips are designed for the best experience possible and we recommend them for those 16 and above due to long distances, varying weather, and nature conditions.
We also offer family-friendly trips for children and teenagers. If you have specific requirements, please let us know.
We are thrilled to provide travel opportunities that cater to anyone, including those with limitations or disabilities. We just wanted to give you a heads up to take into account both your physical and mental ability to finish the itinerary you have picked. We understand that certain trips might entail carrying our bags for long distances and on occasion, crawling through tight spaces.

We firmly believe that age is just a number. we appreciate your willingness to take up our courses and learn something new. Also, we want to ensure that you have the best experience with us, so we’ve included a physical rating with each of our trips. This will help you understand physically demanding the trip is and decide if it’s right for you.

6. How many people will be on my trip?

Our goal is to make sure everyone has a great time, so we try to keep our group sizes small – usually between 8-15 people. That way, you’ll get to enjoy an intimate experience with your fellow travelers.

Our Overland trips are also designed with your comfort in mind. We use purpose-built vehicles that can accommodate up to 8 people. If you want to know more about the size of the group for a specific trip, just head to our website – all the details are right there on the overview page.

7. May I join just a part of the trip?

Please note that while we can’t offer reimbursement for any unused portions of the trip, we’re happy to help you sign off at specific points if necessary.

we understand if some unforeseen circumstances require you to leave early. If that’s the case, just let us know in advance and we’ll do our best to accommodate your needs.

8. Can I change the group trip itinerary before or during the trip?

We kindly ask that you review the itinerary carefully before booking since we won’t be able to make changes for individual travelers.
But no worries, we’re here to help you plan your own unique adventure! Feel free to reach out to us for information on individual or private trips tailored just for you.

9. What are your starting and ending locations?

We just wanted to give you a heads up that for most of our trips, we have a specific point of gathering/departing, and dropping off.

Of course, we understand that sometimes you may need to be dropped off at a specific location. Just let us know ahead of time so that we can make sure to accommodate your request. Please keep in mind though that we won’t be able to wait for you if you decide to get dropped off somewhere other than our usual destination.

Second, our accommodation

1. What are the available payment options for booking directly through your website?

Directly through Airbnb, alternatively credit cards, Paypale, and cash options

2. Can I modify or cancel my booking, and if so, what is the cancelation policy?

Booking directly through our website entitles you to an automatic 15% discount. However please note that we have a cancellation policy requiring a non-refundable 50% payment of your total stay as a cancelation policy. Additionally, upon arrival, we collect a one-night refundable security deposit, with the remaining 50 payment due at that time or within the cancelation policy period.

3. Is there a minimum stay requirement for booking accommodation?

Yes, two nights minimum.

4. Do you offer any discounts for long-term stays?

Yes, we offer a 15% discount for weekly bookings and a 30% discount for monthly bookings.

5. Are pets allowed in the accommodation, and if so, is there an additional fee?

Yes, we welcome up to two dogs, and any number of other smaller pets are also accepted, with an additional fee of $15 for the entire duration of the stay.

6. What amenities are included in the accommodation?

All our units are equipped with essential amenities like a fridge, washing machine, and stove. Additionally, some units feature extra amenities such as a crib, yard, rooftop access, microwave, and more. We are also open to negotiating the inclusion of additional amenities based on your preferences.

7. How do I access the property upon arrival, and do you offer early or late check-in options?

Upon arrival, one of our co-hosts will provide you with regular updates regarding your arrival time and meeting points beforehand. Additionally, we offer flexible check-in and check-out times, accommodating both early and late arrivals/departures based on the schedule of the previous or next guests who are already occupying the property.

8. Are there any nearby attraction or points of interest to explore during my stay?

Yes, in Dahab, there are nearby attractions showcasing some of the world’s most beautiful seas, coral reefs, and mountains. Visitors can enjoy various climbing and water activities in these stunning natural surroundings. Additionally, the North Coast offers one of the most appealing sandy beaches, perfect for relaxation and leisure.

9. How can I contact you for further inquiries or assistance regarding my booking?

You are welcome to review the details in our ‘Contact Us‘ section for any inquiries, recommendations, or feedback.

Cadence Frequently Asked Questions